Privacy Policy

Your privacy is important to us. It is the policy of The Gallery by GRAYA™ to respect your privacy and comply with any applicable law and regulation regarding any personal information we may collect about you, including through our website, enquiry forms, registration forms, digital campaigns and other sites or platforms we own, operate or use.

This policy is effective as of 08 June 2026.

Information we collect

Information we collect includes both information you knowingly and actively provide when using or participating in our services, registrations, enquiries, events and promotions, and any information automatically sent by your device when accessing our website, digital platforms, content or services.

Log data

When you visit our website, our servers may automatically log standard data provided by your web browser. This may include your device’s Internet Protocol address, your browser type and version, the pages you visit, the time and date of your visit, time spent on each page, other details about your visit, and technical details that may occur in connection with any errors you encounter.

Please be aware that while this information may not personally identify you by itself, it may be possible to combine it with other data to identify individual persons.

Personal information

We may ask for personal information, which may include one or more of the following:

Name
Email address
Phone or mobile number
Postal address
Property preferences
Budget range
Buyer type
Any other information you choose to provide as part of an enquiry, registration or communication with us

Legitimate reasons for processing your personal information

We only collect and use your personal information when we have a legitimate reason for doing so. In these instances, we only collect personal information that is reasonably necessary to respond to your enquiry, provide project information, manage registrations, deliver relevant communications, support sales-related activity and provide services connected with The Gallery by GRAYA™.

Collection and use of information

We may collect personal information from you when you do any of the following:

Register your interest in The Gallery by GRAYA™
Submit an enquiry through our website or digital forms
Sign up to receive updates from us via email, SMS, phone or social media channels
Request information about residences, availability, pricing or project updates
Attend or enquire about a private appointment, event, display suite or sales presentation
Use a mobile device or web browser to access our content
Contact us via email, phone, social media or similar technologies
Mention us or engage with us on social media
Interact with our advertising, website, emails or digital campaigns

We may collect, hold, use and disclose information for the following purposes:

To contact and communicate with you
To respond to enquiries and registration requests
To provide information about The Gallery by GRAYA™
To send project updates, marketing communications and related information
To understand buyer interest, preferences and enquiry activity
To assist with sales, appointments, follow-ups and project-related services
To improve our website, advertising, communications and customer experience
To comply with legal, regulatory, reporting or administrative obligations

Personal information will not be further processed in a manner that is incompatible with these purposes.

Please be aware that we may combine information we collect about you with general information, campaign data, analytics or research data we receive from other trusted sources.

Security of your personal information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss, theft, unauthorised access, disclosure, copying, use or modification.

Although we will take reasonable steps to protect the personal information you provide to us, no method of electronic transmission or storage is 100 percent secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.

Where you are required to create an account, use a portal or access any secured platform connected with our services, you are responsible for selecting a secure password and maintaining the confidentiality of your login details.

How long we keep your personal information

We keep your personal information only for as long as we need to. This period may depend on what we are using your information for, in accordance with this privacy policy.

If your personal information is no longer required, we will take reasonable steps to delete it or make it anonymous by removing details that identify you.

However, if necessary, we may retain your personal information to comply with legal, accounting, reporting, administrative or regulatory obligations, or for legitimate business record-keeping purposes.

Children’s privacy

Our products, services and communications are not directed at children under the age of 13, and we do not knowingly collect personal information from children under 13.

Disclosure of personal information to third parties

We may disclose personal information to:

A parent, subsidiary, related entity or affiliate
Our employees, contractors, consultants and representatives
Sales agents, project partners, marketing agencies and business partners connected with The Gallery by GRAYA™
Third party service providers that help us operate our website, CRM, email marketing, data storage, hosting, advertising, analytics, campaign management, event management or enquiry systems
Existing or potential agents, advisors, consultants or professional service providers
Sponsors, promoters or partners of any competition, event, promotion or campaign we run
Courts, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or to establish, exercise or defend our legal rights
Third parties, including agents or subcontractors, who assist us in providing information, products, services, project communications or direct marketing to you
Third parties authorised by you or where disclosure is otherwise permitted or required by law

International transfers of personal information

The personal information we collect may be stored or processed where we, our partners, affiliates or third party providers maintain facilities. Please be aware that the locations where we store, process or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information.

If we transfer your personal information to third parties in other countries, we will perform those transfers in accordance with the requirements of applicable law and protect the transferred personal information in accordance with this privacy policy.

Your rights and controlling your personal information

You retain the right to withhold personal information from us, with the understanding that your experience of our website, project communications or enquiry process may be affected.

We will not discriminate against you for exercising your rights over your personal information. If you provide us with personal information, you understand that we will collect, hold, use and disclose it in accordance with this privacy policy.

You retain the right to request details of any personal information we hold about you.

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about another person, you represent and warrant that you have that person’s consent to provide the personal information to us.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading or out of date.

If you believe we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide full details of the alleged breach. We will promptly investigate your complaint and respond in writing, setting out the outcome of our investigation and any steps we will take to deal with your complaint. You may also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Limits of our policy

Our website, emails, advertising and digital platforms may link to external sites that are not operated by us. Please be aware that we have no control over the content, security or privacy practices of those sites, and we cannot accept responsibility or liability for their respective privacy practices.

Changes to this policy

At our discretion, we may update this privacy policy to reflect changes to our business processes, current acceptable practices, project communications, technology, legislation or regulatory requirements.

If we decide to change this privacy policy, we will post the changes on this page or at the same link by which you are accessing this privacy policy.

If required by law, we will seek your permission or provide you with the opportunity to opt in or opt out of any new uses of your personal information.

Contact us

For any questions or concerns regarding your privacy, please contact us using the following details:

The Gallery by GRAYA™
Email: Mark Evans
Phone: 0430014975